These areas are typically ignored by other fiber-optic internet providers , so Frontier may be your only option for wicked fast speeds. The company pairs its plans with no contracts and no data limits -- perfect for a household of streamers, gamers, or people working from home.
However, its customer service rates worse than every other provider on the market. And in an already tumultuous landscape, that's a pretty daunting feat. If Frontier's value and packages match your household's needs, prepare for potentially frustrating service and watch your bill closely.
Fiber-optic technology transmits data using light and thin strands of glass — the result is faster speeds and a more reliable connection. If Frontier offers fiber-optic service to your address, you could see plans that range from 50 Mbps to Mbps. Lower speeds like 50 Mbps are more suited for smaller households three users and lighter usage like emailing, general internet browsing, and streaming.
If you host a home of gamers, binge-watchers, or you work remotely, you'll want to consider Frontier's faster plans like Mbps or Mbps. To keep up with those speeds, Frontier has no data caps. At Comcast, that same price might only get you 15 Mbps. DSL, or Digital Subscriber Line, uses existing telephone wires to communicate data between your computer and the internet.
Because of this, it's widely available. But DSL is also one of the slowest internet connections. The smaller speed plans may work for light internet users who only need a connection for email, web browsing, and some occasional SD streaming. As a technology, DSL is less reliable than other internet connections. Frontier is no exception. While Frontier has a presence in 38 states, only five are equipped with fiber-optic service. If you live in California, Idaho, Oregon, Texas, or Washington there's a chance you could purchase fiber-optic internet from Frontier.
Limited availability is pretty typical for fiber technology, but availability in the Pacific Northwest is unique to Frontier. If you're living on the West Coast and want fiber-fast internet, Frontier is your best chance.
DSL service is available in the remainder of the 38 states. It'll have everything you need to connect devices to the internet via WiFi. ISP-provided internet equipment rarely differs and Frontier's is pretty standard. Spectrum internet, on the other hand, is priced a bit higher than Frontier, but also comes with the conveniences of unlimited data and no contracts. Ultimately, if Frontier FiberOptic is available in your area, I'd likely recommend it over cable internet service, especially if you're considering the higher Mbps or gigabit speed tiers.
The pricing is likely to be on par with or lower than similar tiers from a cable provider, and the straightforward pricing and unlimited data give FiberOptic an advantage over most providers, in general. In the most recent report from the American Customer Satisfaction Index , Frontier Communications finally broke out of the bottom spot, where it resided for two consecutive years.
The two providers swapped spots as last year Frontier came in at 55 and Suddenlink was runner up with a 57 given what we know about Frontier, it makes me wonder what Suddenlink is doing to get such low scores. Frontier was again alone at the bottom in with another They're consistent, at least. Frontier Communications didn't fare well with customer satisfaction reporter J. Power , either, coming in last in three out of four regions.
So what's the deal with Frontier's consistently low customer satisfaction? Of the 9, Frontier customer complaints to the Better Business Bureau closed within the past three years, it appears that service disruptions, poor customer service and lack of speed upgrades in rural areas are all commonly and consistently experienced issues. Issues related to those transactions have been resolved. While service disruptions and negative customer experiences can certainly happen during a technical transition, it's worth pointing out that these acquisitions took place in , yet Frontier's response to the BBB came in December -- and similar complaints from customers are still coming in.
With BBB customer reviews, Frontier currently has an average of 1. And while internet service providers are notorious for low review scores, Frontier's review score feels exceptionally low. Despite a tough run in recent years, Frontier is optimistic that customer satisfaction will improve. If you can overlook the low customer satisfaction ratings, Frontier internet is probably worth considering for its unlimited data and contract-free service, but only if Frontier FiberOptic is available in your area.
Frontier's fiber internet offers speeds and pricing comparable to many other top providers, and fiber's fast upload speeds and reliability give it an edge over cable internet service. Depending on the available speeds, Frontier's DSL-based service could be the best internet option in many rural areas where satellite is the only other way to connect.
Reports of slow and spotty service, however, may make you want to give satellite internet another look. Other than competitive pricing, unlimited data and no contracts, there typically aren't any exclusive Frontier "deals" or special offers. Frontier includes Wi-Fi service and equipment rental in the monthly price, so while Frontier Wi-Fi is not exactly "free," it won't add anything to the total plan cost.
When Frontier Communications filed for Chapter 11 bankruptcy in April , it was with the intent to restructure debt and allow for further long-term growth. In the announcement, Frontier stated the company "expects to continue providing quality service to its customers without interruption," so current and new customers should not see any service issues as a result of the restructuring process.
A Frontier Communications spokesperson reinforced this statement, telling CNET, "The Company expects to emerge from Chapter 11 reorganization in early , and upon emergence will have significantly reduced debt and can move forward with enhanced financial flexibility that allows for continued investment in an improved customer experience and long-term growth. CNET editors pick the products and services we write about.
When you buy through our links, we may get a commission. How we test ISPs. David Anders. Frontier Communications Frontier Communications is one of the nation's largest internet providers, available in 25 states, from Connecticut to California.
See at Frontier See All Providers. Like Equipment rental included in the price Unlimited data No contracts Fiber service where available. Connect to the internet in or around your home with our wireless router, included in your monthly plan. Based on your location, you can find a Frontier internet plan that fits your needs and budget. Learn more about our services or check availability to find out if you can get Frontier internet at your home.
Learn more about our bundles, check your address and select the add-ons you want. Frontier FiberOptic Internet is fiber-fast service. This means your internet service is powered by fiber-optic technology. Fiber technology uses thin, clear strands of cable to transfer data from servers to your home network.
The data travels by using pulses of light bouncing along the fiber-optic cable. Choose Frontier FiberOptic Internet and enjoy a strong internet connection. To view plans eligible for installation at your address, follow this check availability link.
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